Streamline onboarding. Convert your first customers into referenceable wins faster

Platform integration and customization for your lighthouse accounts.

Accelerate early-stage adoption of your B2B platform
to interoperate seamlessly with customer systems and data sources.

Customized SaaS/PaaS deployment

Tie in data sources, compliance and security

Closed-loop Dev Team Feedback

Leverages fixes/features faster within your release process

Clipboard-check
Sustainable Professional Services

Project management to accelerate your growth

The Problem

Accelerate early-stage adoption of your B2B platform to interoperate seamlessly with customer systems and data sources

Every customer has unique expectations & needs
They demand customized integrations with existing systems, training for their staff, and live call support
Your source platform technology is a moving target
Customer-facing resources must have proven technical depth to fit your framework of agile builds and workflows
Your docs & APIs are not quite ready for prime time
Early adopters need high-touch engineering attention — but you don’t have enough engineers
The Solution

At CloudGeometry, we think there’s a better way

CloudGeometry B2B Technical Customer Engineering Services specializes in closing operational and technical gaps between your platform and real-world deployment. We blend the coding depth and agile workstyle of your core software team with technical project management and customer hand-holding.

B2B Customer Engineering
Keep your best engineers and your customers happy
Connect with CloudGeometry

Key Features

Jumpstart Customer Success

Ideally suited for your early adopters whose expectations can overwhelm customer success or help desk support.

Hands-on experience building out early-stage SaaS & PaaS startups.

Been-there-done-that, bridging gaps between your evolving code base and the high expectations of your initial customers.

Once the customer is happy, up and running, we deliver continuous support for onboarding, training, frontline escalations, and upgrades to keep them happy.

Still have questions? Get in touch

How we do it

When you are in an early-stage startup, the race is on to move fast and break things — without breaking your customer’s things. Like it or not, your core engineering team is the critical path for revenue growth.

You need someone to close the gap between what you need to sell, what the customer wants to buy and what your product can do. And you have to make sure that every iteration of new features delivers net benefits.

Our B2B Customer Engineering Services practice has grown out of hard-won victories for our B2B PaaS/SaaS clients who have needed to feed their customers’ appetites for rapid ramp-up and integration. It ensures that each successive customer win builds on the success of your previous deployment.

[CG2] About CloudGeometry
Michael Philip
CEO, CloudGeometry

Key B2B Technical Customer Engineering Services

Git#3
Agile update & release management

Rapidly accelerate build and infrastructure-as-code pipeline CI/CD Automation.

Bulb#1
Expert Software Engineering

Ramp up new customer engagements sales without being constrained by developer bandwidth.

Alarm-clock
DevOps support 24/7/365

Manage set-up, support and maintenance of customer production environments to deflect and minimize escalations.

Clipboard-check
Structured feedback for core product engineering

High-fidelity performance and config insights for improved technical architecture decision-making.

Git#4
DevOps SLA for technical customer success

Integrated management of customer-facing deployment, release management and production operations.

Filter
Better referenceability for sales & product marketing

Capture use cases, product differentiators to support go-to-market without burdening customer champions.

Group
Build out developer & partner network

Broaden your platform ecosystem with complementary 3d party and open source technologies.

Smile
Training, delivery and deployment expansion

Implementation planning and infra provisioning for AWS, Azure, GCP, Hybrid and Private Cloud.

Layout-left-panel-2
Issue documentation and backlog management

Structured customer feedback to support replicable test cases and validations.

Chart-pie
Optimize capacity & resource allocation

Continuously track all critical operational statistics, customer activity, and cost control.

Shield-check
Compliance, credentials, security

Track / log / manage user permissions end-to-end; automate security across for networks, hosts, applications.

Chart-bar#1
Data / Analytics integration product extensions

Boost customer value with features to improve data utilization and transparency of your product ROI.

Arrow-up